FAQ
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept all major credit or debit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
Yes, we ship to many countries worldwide, and international shipping is free too. Delivery times for international orders are calculated at checkout.
How long does shipping take?
Orders are processed within 1–2 business days. Delivery to the UK usually takes 5–7 business days. Delivery times for other countries vary and are shown at checkout. You'll receive an email with your tracking details as soon as your order ships.
Do you offer free shipping?
Yes! Shipping is completely free on all orders, with no minimum spend.
Can I track my order?
Absolutely. Once your order ships, we'll email you a tracking number. You can follow your parcel using the link in that email or by entering the number on our tracking page. Tracking can take 2–5 days to show updates after dispatch.
How do I find my size?
Each product page includes a size chart with measurements. Compare them with your own measurements for the best fit. If you're between sizes, we recommend sizing up. Not sure? Contact us and we'll happily help.
My order arrived damaged or incorrect. What should I do?
We're sorry about that! Contact us within 7 days of delivery with your order number and a photo of the item, and we'll send a replacement or issue a refund.
How long do refunds take?
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
How can I contact you?
Use the Contact Us section at the bottom of our home page and we will get back to you as soon as possible.